Help
1. Booking & Payment
All bookings are non-refundable. For long-term stays (30+ days), cancellations require 14 days’ notice. Refunds are provided only for unused nights after this period. No refunds will be issued for early check-outs.
2. Security Deposit
A refundable security deposit is required at check-in:
- Studio & 1-Bedroom: AED 1,000
- 2+ Bedrooms: AED 1,500
The deposit will be refunded at check-out, provided there is no damage or missing items and all house rules and building regulations were followed.
3. Check-in & Check-out
- Check-in: 3:00 PM
- Check-out: 12:00 PM
Early check-in or late check-out is charged at AED 100 per hour (subject to availability).
4. Extension of Stay
Guests must request an extension at least 24 hours in advance. Extensions are subject to availability and confirmed only after signing the agreement and making payment.
5. House Rules & Conduct
- Noise levels must be low between 10:00 PM – 8:00 AM.
- Smoking indoors is prohibited (AED 1,000 fine). Smoking is allowed only on balconies.
- Parties & events are strictly prohibited. Violations result in eviction without refund + AED 1,000 fine.
- Pets are only allowed in designated areas, subject to building rules.
6. Liability & Damages
Guests are fully responsible for any damage to the apartment or its contents. Royalton Holiday Homes is not responsible for lost, stolen, or damaged belongings.
7. Lost & Found
Lost items must be claimed within 2 hours of check-out. Items left beyond this timeframe may be discarded or donated.
By booking with Royalton Holiday Homes LLC, you acknowledge and agree to abide by these Terms, Policies, and Conditions.
1. What Does This Policy Cover?
This Privacy Policy applies to property rentals, rental management, marketing, guest services, and use of our website, applications, social media, and advertisements.
This Privacy Policy does not apply to third-party websites accessible through Royalton Holiday Homes.
2. Information We Collect
We collect personal information to provide services, fulfill legal obligations, or comply with UAE regulations. If you decline to provide certain information, we may not be able to offer our services.
For guests:
- Contact information: Name, phone number, email, and guest details.
- Payment details: Credit/debit card and billing address.
- Identity verification: Emirates ID, passport, or other ID for fraud prevention & legal compliance.
- Vehicle details (if applicable).
For landlords:
- Contact details: Name, property address, phone, and email.
- Financial details: Bank account & tax identification (for rental income transfers).
- Identity verification (as required by UAE law).
Automatically collected data:
- When using our website or booking system, we may collect device information, browsing behavior, and location data.
3. How We Use Your Information
We use your data to:
- ✔ Provide rental services & process transactions.
- ✔ Verify identity to prevent fraud.
- ✔ Communicate updates & offers.
- ✔ Comply with legal obligations (e.g., Dubai Tourism regulations).
- ✔ Enhance website experience & marketing effectiveness.
4. How We Share or Disclose Your Information
We do not sell personal data and take steps to protect your privacy. We may share information with:
- • Service providers (e.g., maintenance, housekeeping).
- • Government entities for legal compliance.
- • Marketing & business partners (with your consent).
- • Law enforcement if required by law.
5. Your Rights & Preferences
- Access or update your information.
- Request deletion (subject to legal requirements).
- Opt-out of marketing communications.
6. Cookies & Tracking
Our website uses cookies to improve user experience. You can disable cookies, but some features may not work properly.
7. Privacy Policy Updates
This policy may be updated periodically. The latest version will always be available on our website. For privacy-related concerns, email us at info@royaltonholidayhomes.com.
1. Property Listing & Management
- Landlords must sign a Property Management Agreement with Royalton Holiday Homes LLC.
- The minimum contract duration is 1 year (unless agreed otherwise).
- Properties must meet our furnishing & quality standards.
2. Rental Income & Revenue Sharing
- Revenue is paid monthly, with detailed statements.
- Service fees and commissions are deducted before payouts.
- Landlords are responsible for any applicable taxes (excluding Dubai Tourism tax paid by guests).
3. Utilities & Bills
- Royalton Holiday Homes pays all utility bills (DEWA, internet, cooling) on behalf of landlords as part of their management services and deducts the costs from monthly rental payouts.
- Excessive usage will be charged to guests.
- Long-term stays (30+ days): Guests do not pay utilities—they remain included in the rental.
4. Property Maintenance
- Minor repairs (e.g., plumbing, appliances) are handled by Royalton Holiday Homes.
- Major repairs require landlord approval and may be charged separately.
- Routine pest control & maintenance must be conducted.
5. Guest Screening & Liability
- Guests must provide valid ID (Passport or Emirates ID).
- Security deposits are collected to cover damages.
6. Insurance Requirements
- Landlords must have home insurance, including rental coverage.
- Royalton Holiday Homes is not liable for theft, accidents, or major property damage.
7. Termination of Agreement
- Landlords may terminate the agreement with 60 days’ written notice (or as per contract terms).
- Early termination may result in a penalty if the property is already booked for future stays.
By partnering with Royalton Holiday Homes LLC, you acknowledge and agree to abide by these Terms, Policies, and Conditions.
Frequently Asked Questions (FAQs)
Below, we have compiled answers to the most frequently asked questions from guests and landlords regarding our rental properties and management services.
If you require further clarification or your question is not addressed here, please check the previous policy sections for more details. If you still need assistance, click on the Contact button below and submit your inquiry. Our team will be happy to assist you.
For Guests
All bookings are non-refundable. However, for long-term stays (30+ days), guests may cancel with 14 days’ notice, and a refund will be issued for the unused nights after this period.
Yes, utilities (electricity, water, internet) are included. However, excessive usage may be charged separately.
Yes, but overnight guests must be registered with valid ID.
Regular housekeeping is not included. If needed, cleaning services can be arranged for an extra charge. For long-term stays, touch up cleanings are provided.
Contact us immediately, and our maintenance team will assist as soon as possible.
For Landlords
Landlords get monthly payouts via bank transfer, between the 5th and 10th of every month, after deducting service fees and expenses.
Yes, you can block dates for personal use, but you must inform us in advance (terms to be agreed upon
signing the agreement).
Yes, we handle all short-term rental permits & compliance.
We handle everything from professional photography and listing optimization to guest communication, cleaning, maintenance, and price optimization.
We use dynamic pricing tools combined with local market expertise to ensure your property is competitively priced for maximum occupancy and returns.
Yes, landlords receive monthly performance reports including occupancy rates, earnings, and guest feedback. You will also be provided your own logins, in order to get insights and reports on your property’s performance.
We have strict guest screening and hold security deposits where applicable. In case of damage, we manage the claims process and coordinate repairs.
Yes, but we can guide you on furnishing standards and help with setup to maximize appeal and booking potential. We also offer furnishing packages and services